Alternate title: Why Target Can Go to Hell
I do this every single time I have a baby.
Curse this store, I mean.
Of course Target is like the best one-stop-shop for all things baby related, so it makes the most sense for a registry…especially when people want to know where they give us a gift card (I mean, it would have been weird to say Harris Teeter, right?).
Anyway, I made an online order. Four items. Three car-seat protectors and a filler item (brown crib sheet, to be exact) to get my order over the $50 free shipping mark.
It was delivered immediately, with an invoice for all the items, but only two things in the bag. One car-seat protector. One brown crib sheet.
Probably an oversight by the packer.
Waited until AFTER the last possible shipping date (because I know how Target works), called, told them the problem.
The lady on the phone tried to tell me about five hundred thousand times that this was a problem with the carrier and I would need to contact UPS.
I think she was reading her line off a prompter because she kept repeating, “We have a tracking number that shows the item was delivered on Tuesday, November 6th and left on the front porch. If you have a problem with the carrier, you will need to contact UPS. I can give you the number.”
I kept repeating (in varying tones and inflections), “There is only one tracking number right? That means there was only one package delivered. I got that package. THAT PACKAGE did not have all the items in it.”
“Can you hold two minutes please? I need to verify.”
“We have a tracking number that shows the item was delivered on Tuesday, November 6th and left on the front porch. If you have a problem with the carrier, you will need to contact UPS. I can give you the number.”
The above conversation happened a total of three times, seriously, each ending in a different form of feigned patience.
I’m not actually trying to take this out on you. I just don’t know that you understand what I’m saying here.
I’m not angry. But I’ve ordered from Target dot com before, and the packing slip only shows which items should be inside. This packing slip claims there are four items, when in fact, there are only two.
I don’t actually think this is UPS’s fault, unless UPS fills the order and packs the bag. Do you use UPS for packing AND shipping?
I finally said, “Does UPS put the items in the bag or does Target?”
She said, “Target.”
I said, “Can I please speak to someone else? Your supervisor, perhaps.”
*A couple more two-minute verification holds, where the hold music restarted from the beginning of the same song each time.*
I finally got someone to just credit me for the “lost” items. I should receive a gift card refund in my email. She gave me a reference number, though I can’t be sure I jotted it down correctly as it sounded like she was riding on the conveyor belt of the shipping assembly line while taking my call on speaker phone.
I will be pleasantly surprised if this is actually resolved in the next forty-eight hours.